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These terms set out the rules that apply when you open an account and use 9com — covering how your account works, how transactions through bKash, Nagad, Rocket or Bank Transfer are handled, and what we both agree to. Access to 9com depends on your local law and the eligible regions we serve.
By creating an account on 9com, you accept these terms in full. They apply every time you log in, make a deposit through bKash, Nagad or Rocket, request a withdrawal to your bank account, or interact with any game content from studios including Pragmatic Play, PG Soft and CQ9. These terms do not replace any obligation you hold under your local law. Where Bangladesh law or the rules of your eligible region impose a stricter standard, that standard takes precedence. Your account is personal. You may not share your login, allow another person to operate your account, or open multiple accounts. If we detect duplicate accounts linked to the same identity or payment method — whether bKash number, Nagad account or Bank Transfer detail — we may suspend access while we review the situation. We will notify you through the contact method registered on your account. We may update these terms when our services change or when applicable rules require it. The current version is always shown on this page. Continuing to use 9com after a change is posted means you accept the updated terms. If you disagree with a change, close your account before the effective date and contact support to arrange any pending withdrawal.
Deposits and withdrawals via bKash are subject to these terms and to the limits shown in your account at the time of the transaction.
Nagad transactions follow the same account-level rules. Limits and verification steps are displayed during the transaction flow.
Rocket payments are processed under the same conditions. Check your account wallet section for the current limits applicable to your account.
Bank Transfer withdrawals require verified account details. Any mismatch between your registered name and bank account name will delay processing.
Not everything on or around 9com falls under these terms. Understanding what is and is not covered helps you know who is responsible when something goes wrong. The table below draws that line clearly.
Covered fully by these terms. Your login credentials, session security and account-level actions — including deposit requests and withdrawal submissions — are all governed here. Follow the steps shown in your account settings to keep access secure.
Covered. Every bKash, Nagad, Rocket and Bank Transfer transaction that flows through your 9com wallet is recorded and falls within scope. Your transaction history is visible after login in the wallet section of your account dashboard.
Partly covered. We make titles from PlayStar, CQ9, Pragmatic Play, JDB, Spadegaming and PG Soft available in the lobby. These terms govern your access to that content; the studios set game mechanics independently, and we do not alter them.
Not covered. If you follow a link away from 9com — to a payment provider's own app, a studio's promotional page or any external site — those services operate under their own terms. We are not responsible for content or actions outside our platform.
These terms are not one-sided. You have clear, practical actions available to you at any point. Your account dashboard — accessible after login — is where most of these start. Transaction records for every bKash, Nagad, Rocket and Bank Transfer movement are stored there and can be reviewed at any time. If a record looks incorrect, the correction process begins with a support request; do not wait, as older transactions take longer to investigate. Your registered contact details — the email address or phone number linked to your account — can be updated in the account settings section. Keep these current, because policy notices and withdrawal confirmations are sent to the contact on file. If you want to close your account, that option is also available in settings. Any balance remaining at closure is subject to the standard withdrawal process before the account is deactivated.
Log in and open the wallet section. Every deposit and withdrawal — including bKash and Nagad entries — is listed with date, amount and status. No separate request is needed to view your own history.
Go to account settings after login to update your registered name, email or phone number. Changes to payment-linked details may require identity verification before they take effect.
If something in your account looks wrong, contact our support team through the channel listed on the support page. Include your account ID and the relevant transaction reference so we can locate the record quickly.
Account closure is available in settings. Withdraw any remaining balance first. Once closure is confirmed, your login access ends and stored personal data is handled according to our retention policy.
Questions about these terms — how they apply to your account, what a specific clause means, or how to act on a right described above — can be directed to our support team. Use the channel that suits you.
Open the chat widget on any page after login. Describe your question with your account ID and the relevant section of the terms. A support agent will respond and can escalate to the policy team if needed.
Send your query to our support email address shown in the Help section of your account. Include your registered contact detail and a clear description of the terms clause or account action in question.
The Help Centre in your account dashboard carries answers to common terms questions, including how disputes are handled, how payment records are stored, and what happens if your account is flagged for review.
We take our obligations under these terms seriously and we want you to understand how we operate in practice — not just what the clauses say.
We store the personal information you provide when registering — name, contact detail, payment method identifier — for as long as your account is active and for a period afterwards as required by applicable rules. You can ask what we hold by contacting support.
Your account session is tied to your registered credentials. We do not share login access with third parties. If you notice activity you did not authorise, lock your account via settings and contact support immediately with your account ID.
When these terms change, the updated version appears on this page with a revised effective date. We may also send a notice to your registered contact. The version in force on the date of a transaction is the one that applies to it.
If you believe a clause has been applied incorrectly to your account, raise it through live chat or email support. Reference the specific clause and your account ID. We review every formal query and respond through your registered contact.
The questions below cover what we hear most often from account holders about how these terms work in practice — from payment rules to account closures.
Yes. Every transaction processed through your 9com wallet — whether via bKash, Nagad, Rocket or Bank Transfer — falls under these terms. Limits and verification steps for each method are shown in your account during the transaction flow.
We post the updated version on this page with a new effective date before any change takes effect. Where practical, we also send a notice to your registered contact. Continuing to use your account after the effective date means you accept the update.
We will notify you at your registered contact detail and explain the reason where permitted. You can contact support to query the suspension. Any balance in your wallet at the time of suspension is not forfeited automatically — the outcome depends on the review.
Log in and open the wallet section of your account dashboard. Every bKash, Nagad, Rocket and Bank Transfer entry is listed there with date, amount and status. No separate request is needed to view your own records.
Access to 9com depends on your local law and the eligible regions we serve. These terms apply to your account regardless of where you connect from, but regional restrictions may affect what services are available. Check eligibility based on your local law.
Open account settings after login and follow the closure steps shown there. Complete any pending withdrawal to bKash, Nagad, Rocket or Bank Transfer before confirming closure. Once the account is closed, your login access ends and data retention follows our standard policy.