Mobile / App
This page sets out how 9com handles your account, your data and your rights as someone accessing this platform from Bangladesh. Access and eligibility depend on your local law and the regions where 9com operates — read the sections below to understand what applies to you.
9com operates this platform under terms that vary depending on the law of the region where you access it. If you are in Bangladesh, your ability to use this service — including the live casino tables, slot rooms and sports betting category — depends on whether local law in your jurisdiction permits it. We do not make legal determinations on your behalf; that responsibility sits with you. Where your account is active and eligible, the terms on this page govern how we collect and store information, how your wallet activity is recorded, and what recourse you have if something goes wrong. Payment activity through bKash, Nagad or Bank Transfer is logged against your account and can be reviewed in your transaction history after login. We retain those records according to the retention schedule described in the trust section below. If any part of this policy conflicts with a mandatory rule in your local jurisdiction, the local rule applies to the extent of the conflict. We update this policy when our practices change — the current version is always the one shown on this page.
Transactions via bKash are recorded in your account wallet history and subject to the terms on this page.
Nagad transfers carry the same record-keeping obligations as other payment rails covered here.
Bank transfer activity is logged and retained under the same data schedule applied to all account transactions.
Not every interaction on this platform falls under the same rules. This section draws clear lines between what our legal terms govern directly and what sits outside them — so you know exactly where to look when a question comes up.
The terms here apply fully to account creation, login, identity verification and any suspension or closure decision. If your access is restricted, the reason will be visible in your account or communicated through our support channel.
All wallet movements — including bKash deposits, Nagad transfers and Bank Transfer withdrawals — are governed by this policy. Third-party payment processors operate under their own terms, which run alongside ours but are not replaced by them.
Game titles, live table streams and sports betting markets available on this platform are covered by our content terms. Game-mechanics descriptions shown in the lobby reflect what the studio exposes — we do not alter or fabricate those details.
Links to external sites, studio platforms or payment provider portals are not covered by this policy once you leave 9com's domain. We are not responsible for the terms or data practices of those external destinations.
You have specific, exercisable rights over the information held in your 9com account. These are not abstract promises — each one maps to a concrete step you can take. You can review every transaction ever recorded against your wallet by opening your account dashboard after login and selecting transaction history. If a detail in your account profile is incorrect — your name, your registered mobile number, your preferred payment method — you can request a correction through the support channel listed below. If you want to know exactly what data we hold about you, submit a written request via the contact address in the support section; we will respond within the period required by applicable law. You also have the right to raise a formal question about how we processed your data or handled your account decision. That question goes to the same support path, and we treat it as a priority item. Where local law grants additional rights, those apply in full and nothing in this policy waives them.
Log in and open transaction history to see every wallet movement, including bKash and Nagad entries, with timestamps and amounts exactly as recorded.
Submit a correction request through support if your registered name, mobile number or payment preference is wrong. We verify and update the record once the request is confirmed.
Write to the contact address in the support section to ask what personal data we hold. We respond within the timeframe required by the law applicable to your region.
If you disagree with an account decision or a data-handling step, flag it through the same support channel. We treat formal questions as priority items and record the outcome.
For any question about your rights, your account data or how this policy applies to your situation, use one of the contact paths below. State clearly that your message relates to a legal or policy matter so it is routed to the right team from the start.
Send your legal or data query to our support email. Include your registered account identifier and a clear description of your question. We respond in writing so there is a record of the exchange.
Open the live chat window from the account dashboard for faster routing on urgent policy questions. Have your account details ready — the agent will escalate legal queries to the appropriate team.
Many policy-related records — transaction logs, account status, registered details — are visible directly inside your dashboard after login. Check there first before raising a formal query.
The way we manage your information follows a consistent internal standard applied across every account on this platform. We collect only what is needed to run the account, process payments and meet the obligations that apply in the regions where we operate. Cookies are used to keep your session active and to remember preferences you set — you can review and adjust cookie permissions through your browser settings at any time. Account security depends on both sides: we apply encryption to stored data and active sessions, and you are responsible for keeping your login credentials private. Data retention periods are set according to the requirements of applicable law; we do not keep records longer than necessary, and we delete or anonymise data when the retention period ends. To request a change to your data or ask who to contact for a specific privacy matter, use the support paths in the section above.
We collect account registration details, wallet activity — including bKash, Nagad and Bank Transfer records — and session data. Nothing is collected beyond what is needed to operate your account and meet legal obligations.
Cookies keep your session running and remember your account preferences. You control cookie permissions through your browser. Disabling certain cookies may affect how the lobby and account pages function.
We encrypt stored account data and active sessions. You are responsible for protecting your login credentials. If you suspect unauthorised access, contact support immediately using the live chat path shown above.
Records are kept for the period required by applicable law in the regions we serve. When that period ends, data is deleted or anonymised. You can ask about the specific retention schedule for your account through the email support path.
These are the questions we receive most often about this policy, account rights and how to take action. If your question is not here, use the support paths above to raise it directly.
Your access and the terms that apply depend on whether 9com operates in your eligible region under local law. If your account is active, the terms on this page govern how we handle your data, your wallet records and your rights. Eligibility is not guaranteed in all regions.
Log in and open transaction history in your account dashboard. Every wallet movement — including bKash, Nagad and Bank Transfer entries — is listed there with timestamps and amounts. That record is the authoritative version of your activity on this platform.
Yes. If your registered name, mobile number or any other account detail is wrong, contact support through live chat or email. State clearly what needs to be corrected and provide the accurate information. We verify and update the record once the request is confirmed.
We collect account registration details, session data and wallet activity. Retention periods are set by the legal requirements that apply in the regions we serve. We delete or anonymise data when that period ends. You can request details about your specific retention period through the email support path.
Cookies maintain your session and save account preferences. You can review and change cookie permissions through your browser settings at any time. Turning off certain cookies may affect how the account dashboard and lobby pages load, but you retain full control over those settings.
Raise a formal question through email support or live chat. Mark your message as a legal or policy matter so it reaches the right team. We treat formal questions as priority items, respond in writing, and record the outcome so there is a clear trail of the decision made.