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This Privacy Policy tells you exactly what information 9com collects when you use our platform, why we collect it, and how you can review or question what we hold. Access and eligibility depend on your local law and the regions where our services are available.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you choose, whether that is bKash, Nagad, Rocket or Bank Transfer. We use this to process your transactions, verify your account and keep your wallet activity on record. We do not sell your personal data to third parties. We share information only where it is needed to process a payment through your chosen local rail or where we are required to do so by applicable law. Data we hold is kept for as long as your account remains active and for a reasonable period afterward, in line with what local law requires. If you close your account, you can ask us to confirm what records we retain and why. We store account data using standard security practices — your login credentials are not stored in plain text, and payment details you enter through bKash or Nagad pass through the respective provider's own secure flow. We keep transaction history visible inside your account dashboard so you can check it at any time after login. Availability of these features depends on your eligible region and local regulations.
This policy applies to everything that happens inside your 9com account — from the moment you log in to the moment you check your payment history. It does not extend to third-party services that operate under their own terms, such as your bKash or Nagad app. Understanding the boundary helps you know where to direct a question.
This policy covers the data collected when you log in, update your profile or change account settings. It applies to the information we hold, not to anything your device or browser records independently on your side.
Payments you make through bKash, Nagad, Rocket or Bank Transfer generate records we store in your account dashboard. This policy governs how we handle those records — it does not govern the payment provider's own privacy practices.
When you browse the lobby or open a game from studios like Pragmatic Play or PG Soft, usage data may be collected to keep your session running. This policy covers what we log on our side; game studios operate under their own separate policies.
Links or integrations that take you outside 9com — for example, your bKash wallet app or your bank's portal — fall outside this policy. We have no control over how those services handle your data once you leave our platform.
You are not a passive record in our system. There are specific steps you can take at any point to understand, correct or question the data we hold on you. After logging in, your account dashboard shows the transaction history linked to your wallet — every bKash or Nagad movement that has passed through your account is listed there, and you can review it without contacting us. If any detail in your profile looks wrong — your name, your registered contact number or your linked payment method — you can update it through the account settings page, following the fields and verification steps shown there. For anything you cannot change yourself, or if you want to ask what data we hold and why, you can send a written request to our support team. We aim to respond clearly and without unnecessary delay. If you believe we have handled your data incorrectly, you have the right to raise that concern with us directly before taking it further. Eligibility for specific rights may depend on your region and applicable local law.
Log in and open the account dashboard to see transaction history, wallet activity and the personal details we hold. No support request is needed for a standard account review.
If your registered name, contact number or linked payment method needs updating, go to account settings and follow the correction fields shown there. Some changes may require verification.
Send a written request to our support channel if you want to know exactly what data we hold, why we hold it or how long we keep it. We handle these requests directly, not through an automated system.
If you close your account and want to ask about the records we retain afterward, contact support with your account details. We will confirm what we keep and the legal basis for keeping it.
If you have a question about this policy, want to correct your data or need to understand what we hold, our support team is the right place to start. You can reach us through the channels below — have your account details ready so we can locate your records quickly.
Start a live chat session from inside your logged-in account. This is the fastest way to ask about your data or flag a concern without waiting for an email response.
Send a written privacy request to our support email address, which is listed on the Contact page inside your account. Written requests create a clear record of your question and our response.
The help section inside your account covers common questions about data access, payment records and account corrections. Check there first — many questions are answered without needing to contact us directly.
Security practices behind your account are not just promises — they show up in the way the platform behaves. Login sessions time out after inactivity, and payment details entered through bKash or Nagad flow through those providers' own secure channels rather than being stored raw on our side. We use cookies to keep your session active while you browse the lobby, and to remember your account preferences between visits. You can manage cookie settings through your browser at any time. Retention periods follow what the law requires for financial records — we do not keep data longer than that. If you want to know the retention period for a specific record, ask via support and we will tell you plainly.
Your login session closes automatically after a period of inactivity. We do not store your bKash or Nagad credentials — those are handled by the respective provider's secure flow, not held on our servers.
We use cookies to keep your lobby session running and to hold your account preferences. Cookies do not track you across unrelated websites. You can clear or block them through your browser settings at any time.
We keep account and transaction data for as long as your account is active and for the period required by applicable law after closure. Payment records for bKash, Nagad, Rocket and Bank Transfer are part of this retained set.
When this policy changes in a meaningful way, we note the update date at the top of this page. Continued use of the account after a change means you have had the opportunity to review the updated terms.
These are the questions players in Bangladesh most often ask about how 9com handles their data. If your question is not here, contact support through your account.
We collect the name, contact details and payment method information you provide during registration. If you use bKash, Nagad or Rocket, we record the transaction references linked to your account wallet — not your full wallet credentials. We also log standard session and usage data to keep your account running.
We do not sell your data. We share it only where it is needed to process a payment through your chosen method — bKash, Nagad, Rocket or Bank Transfer — or where local law requires disclosure. Payment providers receive only what is needed to complete the transaction.
Log in and open the account dashboard. Your full payment history — including bKash, Nagad and Bank Transfer entries — is listed there. You do not need to contact support for a standard history review; the records are visible to you directly after login.
Yes. Go to account settings after login and follow the fields shown there to update your registered details. Some changes — such as your linked payment method — may require verification. For anything you cannot update yourself, contact support with a written request.
We keep records for the period required by applicable law, which typically covers financial and transaction data for a set number of years after account closure. If you want the specific retention period for a particular record type, ask via our support email and we will confirm it in writing.
No. This policy covers data that 9com holds inside your account. Your bKash and Nagad apps are governed by their own separate privacy policies, which you can review directly with those providers. We have no access to or control over how those services manage your data on their side.
Contact our support team first — through live chat or email, both accessible from inside your account. Raise the concern clearly with your account details. We will look into it and respond. If you remain unsatisfied, you can escalate to the relevant authority in your eligible region under applicable local law.